Refund policy

Return & Refund Policy – KIDZAURA

At KIDZAURA, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Return Policy (7 Days)

• Customers can request a return or exchange within 7 days of receiving the product.
• The product must be unused, undamaged, and in original packaging.
• Return request must be shared on WhatsApp with order number and product pictures.

Refund Policy (7 Days)

• Refund is only applicable if the product is damaged, defective, or wrong item is delivered.
• If the product reaches the customer in perfect condition, no refund will be issued.
• In such cases, the customer can only request an exchange, not a refund.
  Approved refunds will be processed within 7 working days after product inspection.

Exchange Policy

• Exchange is allowed if:
  Product size/design issue
  Customer wants to replace with another item of same or equal value
• Exchange shipping cost will be paid by the customer, unless the issue is from our side.

Important Notes

• Courier charges are non-refundable.
• Colors may slightly vary due to lighting and screen differences.
• KIDZAURA reserves the right to approve or reject any return request after inspection.